💰 Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all Pro subscriptions. If you are not satisfied with our service for any reason, you can request a full refund within 30 days of your initial purchase.

2. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• The refund request must be made within 30 days of the initial purchase
• You must provide a valid reason for the refund request
• Your account must not have violated our Terms of Service
• Refunds only apply to the current subscription, not to automatically renewed previous periods

3. Refund Request Process

To request a refund:

1. Contact us at support@exceltolabelconverter.com
2. Include your account email address and order number
3. Provide a brief explanation of why you are requesting a refund
4. We will process your request within 5-7 business days

4. Refund Processing

Approved refunds will be processed back to the original payment method. Refunds may take 3-10 business days to appear in your account, depending on your payment provider.

5. Subscriptions and Automatic Renewals

You can cancel your subscription at any time to avoid future charges. Cancellations prevent future renewals but do not automatically qualify for refunds of previously billed periods.

6. Free Trials

Free trials can be canceled at any time without charge. If you cancel during the free trial period, you will not be charged.

7. Exceptions

Refunds may be denied in the following circumstances:

• Excessive use or abuse of the service
• Violation of our Terms of Service
• Refund requests after the 30-day period
• Fraudulent chargebacks or disputes

8. Chargebacks and Disputes

Before initiating a chargeback with your bank or credit card company, please contact us directly. Unauthorized chargebacks may result in account suspension and legal actions.

9. Modifications to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated date.

10. Contact

For refund requests or questions about this policy, please contact us at: support@exceltolabelconverter.com